Contract Services of Manchester had been having reliability issues for
a while with one of their hi-tech multi-axis flowrappers. The original
agent who sold it to them didn't want to know, the current agent wasn't able to help, and the manufacturer
claimed the machine was obsolete - despite being less than six years
midasmotionwas asked to take a look at the machine. A few hours on-site
investigation revealed a couple of problems. When more than one problem
exists on any machine, diagnosis tends to be considerably more
difficult and, with machines like this, containing specialist
components and software, it's even more so. In this case the machine
had an intermittent electronic assembly which was obsolete. With our
connections and in-depth knowledge of the electronics industry we
managed to source a replacement and have it delivered directly to them
the following day.
machine had also been problematic with apparent software issues
which the customer had been living with, probably since initial
installation. We arranged a convenient repeat visit and exchanged the
primary PLC/controller and display with currently available units. We then installed new 'standard' flowrapper software
from our extensive software 'library'. All in one day.
reliability issues fully resolved and with real operational and
improvements the machine now more than met their expectations and is
more easily maintained in the future.